Developers would try best to support your inquiries to get timely response in 1 business day. The maxmium response time in few cases my reach to 4 business days.
Support in cases of "objectionable content" may be limited if the content of site is objectionable for developer to access such as warez or pornographic content.
Free support is provided for 1 month by developer for 1 domain. to get support for multiple domains you may need to buy another license.
Support is partially provided during the official (public) holidays.
Community Support is free and is accessible on our forums.